FREQUENTLY
Asked Questions
Customer Management
It’s free and easy to become a member of Myflohmarkt.
You can become a member immediately by clicking this area.
You can view and edit your favorite products on your Wishlist page.
You can view your orders on the My Orders page.
You can view all the questions and answers you have forwarded to vendors on the Inquiry page.
You can apply on the Become a Vendor page.
Ordering Products
Gift wrap and note application is not mandatory, it is left to the initiative of the seller.
Product can be exchanged on our website, but the buyer has to cover the shipping fee. (If the product is sent incorrectly or incompletely, the shipping fee belongs to the seller.)
Check the status of your order from the “My Orders” tab in the “My Account” section on the main page.
• If your order is in the status of “Shipped to Cargo”, it cannot be canceled.
• If you return the cargo after receiving it, you have to cover the shipping cost.
Always open your order next to the courier.
If package content is missing or incorrect:
1. Never take delivery of the cargo.
2. Attach “Damage Assessment Report” to the cargo officer.
3. Return the product/box to us with this report and invoice.
4. Please contact us through the following communication channels regarding the situation.
You can return your orders from My Account / My Orders / Refund Section.
Shipping and Return Process
Shipping time is minimum 7 and maximum 30 working days. Please pay attention to the shipping delivery time of the seller when ordering.
No. The shipping cost for all products is determined by the sellers.
Refunds for an order you cancel are completed within 3 working days.
•Returned product process is as follows;
o After the product reaches us, its compliance with the return conditions is checked.
o If the product complies with the return conditions, the return process is completed within 3-10 days.
o If the product does not comply with the return conditions, it will be sent back to your address.
Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.
• Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.)
o Unopened packaging
o Untested
o Intact
o Can be returned if unused.
• If products that require installation from the electronics category, such as refrigerators, washing machines, televisions, are opened without the knowledge of the authorized service, they are out of the scope of return.
• If products reach us in a used, worn or washed condition, we may have to send them back to you. In this case, no refund will be made.
If your order is in the status of “Shipped to Cargo”, only the courier companies can change the recipient and/or address. You can submit your change request in two ways.
1.By contacting the cargo company to which the cargo is sent.
2.2. By sending an e-mail to [email protected] or by contacting the live help section
Other Questions
Yes. You do not have to be a member to place an order.
By becoming a member of Myflohmarkt;
You can benefit from many advantages such as special discounts and gift certificates.
You can track your cargo with the tracking code sent to your registered e-mail address.
You can pay with Stripe Credit Card and Paypal.
Yes. You are completely safe.
• Myflohmarkt has the green bar application, which is the highest security system, and SSL Certificate is used, which ensures the security of the transmitted information with 128-bit encryption.
• The card information used while shopping at Myflohmarkt is not recorded without your approval and cannot be seen by third parties.